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Terms & Conditions

Acceptance of Terms

These terms and conditions govern all supply of goods and services ("products") by Madisons 2015 Ltd (Madisons Fashion "we, "us") to you, the purchaser of goods and services from us, including your use of the website at www.madisonsfashion.co.nz ("the website"). They are effective from 1st August 2019 and will replace all earlier versions of Madisons 2015 Ltd terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

To make a purchase from our online shop you must be 18 years of age or over.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

Availability and Supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.

Delivery and Delivery Charges

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We only deliver to New Zealand street addresses (we do not deliver to PO Boxes. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping basket.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.


All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment Options

We accept the following credit cards:
Visa, MasterCard and American Express
We also accept payment from your PayPal account or Laybuy account if you have one.

Credit Card Security

All payments are processed via PayPal's secure payments system to ensure high levels of payment security and are subject to PayPal's terms and conditions.

Click here to for PayPal's terms.

Shipping and Delivery

All our orders will be despatched using Fastway Couriers.
All orders will be dispatched from Madsions, Monday to Friday excluding public holidays.
We estimate delivery to be:
North Island non rural - 1 to 2 working days
South Island non rural - 2 to 3 working days
Rural delivery add an extra 2 working days

Costs for delivery:
Free delivery for orders within New Zealand over $100. Excludes sale items.
For orders under $100, a standard flat rate delivery charge of $10 will apply.
Items on sale will be charged the standard delivery rate of $10.

International Orders:
For any international orders please phone or email the store for pricing on delivery and a delivery schedule.

For an exchange for another size, the standard delivery rate of $10 will be charged.

All orders dispatched from Madisons will be tracked and traced through Fastway Couriers. If they do not arrive within the recommended delivery timeframe mentioned above please contact Madisons on 07 827 4650 or sales@madisonsfashion.co.nz.


If you receive an item that is not in perfect condition please contact Madisons on 07 827 4650 within 48 hours of receiving your goods.

If goods are faulty we will meet our obligations under Consumers Guarantees Act to provide a remedy.

Items that are damaged as a result of normal wear and tear are not considered to be faulty.

We will only accept returns for change of mind at our discretion. The customer will be refunded for the full price of the garment excluding delivery fee on the return of the garment.

All items will be quality controlled and checked for faults before delivery. When returning items please provide the details of the reason for the return.

Any item that is returned for change of mind that is damaged or soiled will not be accepted and will be sent back to the customer at the customers expense and the refund denied.

All items must be returned with the receipt and in original condition with all labels and swing tags still attached up to 10 days from purchase date. Refund of the purchase price will be refunded at Madisons discretion if the receipt is missing or the return is after 10 days.

We do not accept any returns or exchange on sale items.
The return courier fee is the responsibility of the customer, Madisons will not refund this cost. Madisons will not be held responsible for any returns that fail to make it to us. We require a track and trace courier for safe returns.

Returns should be addressed to:
Madisons, 54 Duke Street, Cambridge 3434

For further information regarding delivery and returns please contact Madisons on 07 827 4650 or sales@madisonsfashion.co.nz.

"We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy."

Liability Limitation

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.

To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

Applicable Law and Jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.

Privacy Policy and Confidentiality

Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of this Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at http://www.madisonsfashion.co.nz

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.

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